Effective Date: 10-01-2023
This Refund Policy ("Policy") outlines the guidelines and procedures for requesting refunds for products or services purchased from Coffee Rescue ("we," "us," or "our"). By making a purchase with Coffee Rescue, you agree to adhere to this Policy.
**1. Returns and Refunds**
1.1 We aim to provide high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined in this Policy.
**2. Eligibility for Refunds**
2.1 Refunds are typically offered in the following circumstances:
- The product is damaged or defective upon arrival.
- The wrong item was shipped.
- The product does not match the description provided on our website.
- The product was not delivered within the specified timeframe.
**3. How to Request a Refund**
3.1 To request a refund, please follow these steps:
- Contact our customer support team at [customer support email] within [number of days] days of receiving the product.
- Provide your order number, a description of the issue, and any relevant photos if applicable.
**4. Refund Process**
4.1 Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
4.2 If your refund is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed may vary depending on your payment provider.
5.1 Refunds will not be provided in the following circumstances:
- Change of mind or preference after the purchase.
- Consumable products that have been opened or used.
- Products damaged due to misuse, mishandling, or neglect.
**6. Shipping Costs**
6.1 If a refund is approved for a product that requires return shipping, we will provide instructions for returning the item. The cost of return shipping may be deducted from the refund amount.
**7. Changes to Policy**
7.1 We reserve the right to modify, update, or replace this Refund Policy at any time without prior notice. The updated Policy will be posted on our website.
**8. Contact Us**
If you have any questions or concerns about this Refund Policy, please contact us:
- Coffee Rescue
- Address: 8127 Portage Rd. Portage, Michigan 49002
- Phone: 269-598-9449
By making a purchase with Coffee Rescue, you acknowledge that you have read, understood, and agreed to this Refund Policy.